We’d all like to think the cops are minutes away after suffering a terrifying ordeal like the one a neighbor experienced on April 26 when two armed men broke into his house, pointed a gun at his head and made off with his valuables. But this neighbor waited 87 minutes for police to pull into his M Street home, according to WFAA.

When responding to a priority one call, usually violent crimes such as murders, police have been adhering to their 8-minute response goal, but lesser priority calls can be left waiting, the article states. Read it to hear the neighbor’s full account and see what police had to say about the issue.

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